POLICIES & DISCLAIMERS

1. Nature of Telehealth

Telehealth involves the use of electronic communication technologies to provide healthcare services remotely.

This may include:

• video consultations
• telephone consultations
• electronic medical questionnaires
• digital medical record systems

Telehealth allows licensed healthcare professionals to evaluate, diagnose, and treat patients without an in-person visit.

2. Potential Benefits of Telehealth

Telehealth may provide several benefits including:

• improved access to healthcare services
• convenience and reduced travel requirements
• faster consultation scheduling
• ongoing monitoring and follow-up care

3. Potential Limitations

Telehealth also has certain limitations, including:

• inability to perform physical examinations
• potential technology disruptions
• reliance on patient-reported information
• potential need for in-person evaluation if required

The healthcare provider may determine that an in-person consultation is necessary.

4. Confidentiality and Privacy

TIDES Health is committed to protecting patient privacy. All telehealth consultations and patient data are handled in accordance with:

• the Australian Privacy Act 1988
• the Australian Privacy Principles
• applicable health records laws

Electronic communications are secured using industry-standard encryption technologies.

5. Patient Responsibilities

Patients agree to:

• provide accurate and complete medical information
• disclose medications and medical conditions
• participate in consultations in a safe and private location
• follow the instructions provided by healthcare professionals

Providing inaccurate or incomplete information may affect the quality of care.

6. Prescriptions

Prescriptions may be issued only where clinically appropriate and in compliance with applicable laws.

The prescribing decision is made solely by the licensed healthcare professional conducting the consultation.

7. Emergency Situations

Telehealth services are not appropriate for medical emergencies.

If you are experiencing an emergency, call 000 or seek immediate medical care.

8. Consent to Telehealth

By proceeding with a consultation through TIDES Health, you acknowledge that:

• you understand the nature of telehealth services
• you have had the opportunity to ask questions
• you consent to receive healthcare services via telehealth

You may withdraw consent at any time.

9. Contact

TIDES Health Pty Ltd
Email: admin@tides.health
Website: www.tides.health

1. No Medical Advice

The content on this website is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Medical advice can only be provided by a licensed healthcare professional following a medical consultation.

Users should not rely on information on this website as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition.

2. Telehealth Services

Medical consultations provided through TIDES Health are conducted by licensed medical practitioners via telehealth.

Treatment recommendations, prescriptions, and medical decisions are made solely at the discretion of the treating practitioner based on clinical judgment and the information provided by the patient.

Completion of a medical questionnaire or consultation does not guarantee eligibility for treatment or prescriptions.

3. Prescription Medications

Any medications discussed on the TIDES Health website are referenced for educational purposes only.

Prescription medications are provided only following a consultation with a licensed prescriber and when clinically appropriate.

Not all patients will be suitable candidates for treatment.

4. No Doctor-Patient Relationship Through Website Use

Use of the TIDES Health website alone does not establish a doctor-patient relationship.

A doctor-patient relationship is only established once a consultation has occurred with a licensed healthcare provider through the TIDES platform.

5. Individual Results May Vary

Health outcomes may vary between individuals.

TIDES Health does not guarantee specific results from any medical treatments or services.

6. Medical Emergencies

TIDES Health services are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 000 (Australia) or seek immediate medical attention.

7. Accuracy of Information

While TIDES Health makes reasonable efforts to ensure information on this website is accurate and up to date, we make no guarantees regarding completeness or accuracy.

Medical knowledge evolves and information may change over time.

8. External Links

Our website may contain links to third-party websites.
TIDES Health is not responsible for the content, policies, or practices of external websites.

9. Contact

TIDES Health Pty Ltd
Email: admin@tides.health
Website: www.tides.health

1. Medical Services

TIDES Health provides access to telehealth consultations conducted by licensed medical practitioners.

Medical decisions including diagnoses, treatments, and prescriptions are made solely by the consulting physician based on clinical judgment.

TIDES Health does not guarantee that prescriptions or specific treatments will be issued.

2. Eligibility

Users must:

• be at least 18 years of age (unless otherwise permitted by law)
• provide accurate medical information
• comply with all applicable medical and legal requirements

3. Telehealth Services

Telehealth consultations may include:

• medical assessments
• treatment planning
• laboratory testing referrals
• prescriptions where clinically appropriate

Telehealth services are subject to the professional judgment of the consulting healthcare provider.

4. No Medical Emergency Services

TIDES Health services are not intended for medical emergencies.

If you are experiencing a medical emergency, contact emergency services immediately.

5. Prescription Policy

Prescriptions may be issued only where clinically appropriate and compliant with applicable laws.

Prescription decisions are made solely by the licensed prescribing practitioner.

6. Patient Responsibilities

Patients agree to:

• provide accurate medical information
• disclose medications and conditions
• follow medical advice
• use prescribed treatments responsibly

7. Payment Terms

Consultation fees and service charges must be paid prior to or at the time of service unless otherwise stated.

Payments are processed through secure third-party payment processors.

8. Limitation of Liability

To the maximum extent permitted by law, TIDES Health shall not be liable for:

• indirect or consequential damages
• misuse of medications
• outcomes resulting from inaccurate patient information

9. Website Use

Users may not:

• misuse the website
• attempt to access restricted systems
• transmit malicious software

10. Intellectual Property

All content on the TIDES Health website including text, graphics, logos, and software is the property of TIDES Health and may not be reproduced without permission.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

12. Contact Information

TIDES Health Pty Ltd
Email: admin@tides.health
Website: www.tides.health

1. Information We Collect

We may collect the following types of information:

Personal Information

Including but not limited to:

• Name
• Date of birth
• Contact information (email, phone number, address)
• Identification information
• Payment information

Health Information

To provide telehealth medical services, we may collect sensitive health information including:

• Medical history
• Medication history
• Health questionnaires
• Laboratory test results
• Consultation notes
• Prescriptions issued by licensed medical practitioners

This information may constitute Protected Health Information (PHI) or Sensitive Health Information under applicable law.

2. How We Collect Information

Information may be collected through:

• Online intake forms
• Medical questionnaires
• Telehealth consultations
• Laboratory test submissions
• Website interactions
• Customer support communications

3. Use of Personal and Health Information

We use collected information to:

• Provide telehealth medical consultations
• Facilitate treatment plans
• Issue prescriptions where clinically appropriate
• Coordinate laboratory testing
• Provide pharmacy fulfillment
• Maintain medical records
• Communicate with patients
• Process payments
• Improve our services
• Meet legal and regulatory requirements

Personal and health information is only used where reasonably necessary for healthcare delivery.

4. Disclosure of Information

We may disclose personal or health information to:

• Licensed medical practitioners providing consultations
• Pharmacies fulfilling prescriptions
• Pathology laboratories performing tests
• Healthcare professionals involved in treatment
• Technology providers that support our healthcare platform
• Payment processors
• Regulatory authorities where required by law

All service providers are required to maintain appropriate privacy and security protections.

5. Data Security

TIDES Health implements appropriate technical and organizational safeguards to protect personal and health information.

Security measures include:

• Secure Socket Layer (SSL) encryption
• Secure cloud infrastructure
• Access controls for medical records
• Encrypted storage systems
• Restricted access to health data
• Ongoing security monitoring

Only authorized personnel and healthcare professionals may access patient information necessary for care delivery.

6. Storage and Retention

Health and personal information are securely stored using industry-standard encrypted systems.

Records are retained for the minimum period required under applicable healthcare laws and regulations.

7. Your Privacy Rights

You may have the right to:

• Request access to your personal or health information
• Request correction of inaccurate information
• Withdraw consent for certain uses of data
• Request deletion where legally permitted

Requests may be made by contacting us using the details provided below.

8. International Data Transfers

Where services are provided across jurisdictions, personal information may be processed by secure service providers located outside Australia.

All providers are required to maintain appropriate privacy protections.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• improve website performance
• understand user interactions
• support security monitoring

These tools do not access or collect medical records.

10. Third-Party Services

TIDES Health may utilize secure third-party services to support operations including:

• telehealth platforms
• secure patient forms
• laboratory ordering systems
• pharmacy fulfillment
• payment processing

These providers are required to comply with privacy and security standards.

11. Changes to This Privacy Policy

This policy may be updated periodically to reflect regulatory or operational changes.

The most recent version will always be available on our website.

12. Contact Information

For privacy enquiries or requests regarding personal data:

TIDES Health Pty Ltd
Email: admin@tides.health
Website: www.tides.health